Posts Tagged ‘where to stay in Vienna’

A Stay in a Park Suite at the Park Hyatt Vienna, Austria

Bank, the hotel’s restaurant, is a deco beauty

During my recent trip to Europe, I got the chance to spend the night at the Park Hyatt Vienna, which had been open all of 2 1/2 weeks prior to my one-night stay. Housed in a building that was once a bank, the Park Hyatt Vienna is an Art Deco gem with all the usual understated elegance that one expects from a Park Hyatt, but with the added bonus of New Hotel Smell! The modern interpretation of deco design is a refreshing change from the old world Imperial design choices at other top Vienna hotels.

The reception desk  of Bank restaurant

My husband is a Hyatt Gold Passport member with Diamond status, so we were upgraded to room 430, a Park Suite which was huge, stunning, glamorous and vastly exceeded any expectations one can expect for a €300 hotel room in Europe during the summer.

The former bank’s vault has been converted into an indoor pool

The architectural highlight of the property was the spa and pool. What was the former bank vault has been converted into the Park Hyatt’s indoor pool. You enter through the vault doors. The fitness center is well equipped, open 24 hours, has great air conditioning and overlooks this inspired space.

The living room of Park Suite 430

The hotel’s vibe is Deco glam, but not too flashy. Park Suite 430 featured a large living room with a desk, a lighted vanity, a huge television (perfect for watching the World Cup), a seating area with a sofa and two chairs, and a packed mini-bar. The bedroom seemed a bit cramped for the king-size bed, but the crazy beautiful bathroom was huge and more than made up for the bedroom. The closet space exceeded what I have at home.

Left: a peak inside the Mini-bar Right: A bowl of fresh fruit welcome amenity

When you book a stay at a just-opened hotel, you except there will be some kinks. But when you stay at a just-open luxury business hotel in Austria, you do not expect that the wifi will not work in your room.

Problems are to be expected, and the staff at the Park Hyatt all seemed aware of the problem. Red flag #1: there was no IT person on property who could come to our room  to help us troubleshoot the issue, instead, the IT person recommended I call the service provider. After spending several frustrating minutes on the phone with a service center in the Philippines– who seemed entirely unaware of the hotel’s existence– help came in the form of Park Hyatt Vienna employee Philipp F., whose title I believe was Director of Rooms.

The king-sized bed in the bedroom of Suite 430

Philipp handled the situation well. He both acknowledging the hotel’s ongoing wifi issue, and looked for a temporary solution. He offered to upgrade us again to a Park Executive suite which might have better connectivity, but we declined. We were on a tight FedEx deadline, and we needed send off some time-senstive documents and enjoy the soccer game. Philipp made  the situation far more tolerable by sending up a round of Aperol Spritz (which sounds extra fun when said with German accent).

Left: the vanity in room 430 Right: the desk had ample plus and glam lighting

While the wifi workaround didn’t last long in room 430, connectivity wasn’t an issue in the lobby and common areas of the hotel. I had speedy connections in in Bank restaurant, as well as the cigar and whiskey lounge, The Living Room.

Philipp went above and beyond the call of duty by making sure that our FedEx got to it’s destination that night, delivered via taxi.  The staff at the Park Hyatt is excellent, and as attractive as the hotel itself. They handled the situation superbly.

The gleaming white bathroom

The bathroom was spacious and sublime. In addition to the deep tub, there was a huge shower with both a rain shower and powerful second hand shower, and water stayed where it should. The Park Hyatt Vienna also was my first experience with a Black Mambo hairdryer– which puts all other hotel hairdryers to shame.

Serene marble bathroom in suite 430 at the Park Hyatt Vienna

Breakfast was included (a Diamond status perk) and served in Bank restaurant. The spread was as impressive as the former bank space itself. Food selections ranged from muesli and cheese to all the usually cold and hot dishes as well as a chef making eggs to order. Next time I’m in Vienna I hope to check out Bank for dinner– the space is beautiful and had a few chef’s tables tucked in and around the open kitchen.

Blaise Mautin toiletries at the Park Hyatt Vienna

One thing about the hotel’s design struck me as odd. There seems to be only one elevator for all 143 guest rooms. It wasn’t an issue during the weekend when the hotel wasn’t fully occupied, but it seemed like it might be one during the morning business meeting rush.

A table at Bank restaurant

Left: a table tucked in the open kitchen Right: eggs made to order at breakfast

Cereals and fruit galore at the Park Hyatt Vienna’s breakfast buffet

I wish I was more of a breakfast person when I saw the buffet. The service was good and my English Breakfast tea was quick to arrive and quickly refreshed, my eggs perfectly poached.

Left: juice and dairy Right: dried fruit for breakfast

With a glorious building and great staff, I expect the Park Hyatt Vienna will figure out it’s wifi issues quickly and become one of Vienna’s top business hotels… it’s certainly the prettiest.

Park Hyatt Vienna

Am Hof 2

Vienna,  Austria, 1010

Tel: +43 1 22740 1234

Fax: +43 1 22740 1235

Email: vienna.park@hyatt.com

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